FAQ
Questions brokers, forwarders and shippers ask.
The questions that come up before the first load, and again after it. If yours is not here, call dispatch Monday to Friday, 8:00 to 18:00 ET.
Working with us
Setup, and which company signs.
Do you re-broker loads?
No. A load tendered to Setara Transport is carried by Setara Transport. The rule in writing is on the brokers and forwarders page and in the carrier agreement.
Are you a freight forwarder?
No. Setara Transport is a motor carrier. We carry freight on our own trucks and sign for it as the carrier.
How do I get set up?
Request the carrier packet from the brokers and forwarders page. It holds our company profile, registration certificate, tax forms and the carrier agreement. Shippers that want to pay on account can also complete the credit application.
Who do I call once a load is moving?
Dispatch, at (416) 566-4459, Monday to Friday, 8:00 to 18:00 ET, or [email protected].
Drayage and equipment
Ramps, chassis and the lanes we run.
Which ramps do you pull from?
CN Brampton and CPKC Vaughan. We deliver across the GTA and Ontario. See the CN Brampton and CPKC Vaughan pages for how each ramp is worked.
Do you serve Montreal?
Yes, as a destination. We run Ontario to Quebec lanes. We do not have a Quebec base and we do not pull containers at the Port of Montreal.
Who supplies the chassis?
Tell us at tender whether the move is on your chassis, a pool chassis or a partner's chassis, and name the steamship line. Container interchange at the ramps is arranged through our partners. The rate confirmation states who supplies the chassis.
Paperwork and the border
Certificates, customs and how the trucks are run.
Can you send your carrier registration?
Yes. The CVOR certificate and abstract come in the carrier packet, addressed to your company. We do not post them on this site.
Do you run into the United States?
No. Setara Transport does not run cross-border, long-haul or Port of Montreal lanes. Customs is arranged through a licensed customs broker partner.
How are the trucks and drivers run?
Maintenance, inspections, hours of service and driver files are set out on Compliance and documents.
Payment and claims
Invoices, detention and claims.
How do you invoice?
On proof of delivery, against your load number, on the terms in the carrier agreement or the rate confirmation. Shippers that prefer to pay on account can complete the credit application.
What about detention?
Detention, free time and the other accessorials are on the rate confirmation before you accept, and the standing schedule is in the conditions of carriage. Documented in and out times decide what is invoiced.
How do I file a claim?
Follow the claims procedure in the conditions of carriage: notify us in writing and send the bill of lading, the invoice for the freight and photos. We answer in writing.
Can a US company pay you?
Yes. The carrier packet includes a W-8BEN-E for US brokers and shippers paying a Canadian carrier, along with our banking details. Invoice currency and terms are set in the carrier agreement or the rate confirmation.
Questions not answered here.
Call dispatch at (416) 566-4459 or email [email protected]. The documents themselves are listed on the documents list.