Registrations, insurance, the safety program and the paperwork.
Setara Transport is an Ontario motor carrier based in Vaughan, Ontario. This page sets out what the safety program covers and where each document lives. Numbers and certificates come in the carrier packet.
Two names on the paperwork.
Who signs for what on a load we carry.
A load accepted by Setara Transport is not passed to another carrier without your written consent. We do not re-broker. If we cannot cover a load, we say so when it is tendered.
What we hold, and what we do not.
Stated as they stand today.
Insurance is placed before the first load moves.
No load is accepted until it is in force. We do not publish limits or insurer names.
How the trucks are run.
Every unit and every driver on our loads runs under these rules.
Driver qualification files
Every driver has a qualification file on record before the first dispatch: licence, driver abstract, training records and road test. Files are reviewed on a set schedule, and abstracts are pulled again at each review.
Hours of service and logging
Drivers run under the Ontario and federal hours-of-service rules. Duty status is logged electronically.
Pre-trip and post-trip inspections
Every unit gets a documented pre-trip inspection before it leaves and a post-trip report when it returns. Defects are written up, and a unit with a major defect does not move until it is repaired.
Preventive maintenance
Every unit runs on a preventive maintenance schedule, and the service records are kept for the life of the unit. Annual safety inspections are kept current.
Dangerous goods
Dangerous goods are declared at tender and handled under the TDG rules: trained and certified drivers, correct documents and placards, and a refusal if the load is not declared properly.
Incident reporting
Any collision, cargo damage, spill or near miss is reported to dispatch at once, written up, and reviewed by management.
Where liability is set out.
Our liability for cargo is set out in the Conditions of carriage. They say what we are responsible for, what is excluded, and how to file a claim.
Claims are handled in writing, acknowledged, and answered in writing.
How to confirm a tender is ours.
How to tell a genuine Setara Transport tender from a fake one.
- Every tender, rate confirmation and invoice from Setara Transport comes from an @setara.ca email address. No free-mail domains, no look-alike domains.
- The dispatch number is (416) 566-4459, the same number on every page of this site. A different callback number is a red flag.
- The legal name on the rate confirmation and the direct deposit is Setara Transport Inc. One entity.
- Ask you to change our payment details by email. If you get that request, it is not from us. Call the dispatch number on this page before you change anything.
- Send a rate confirmation from a personal email address or a messaging app.
- Ask for your banking details or login credentials by email.
If anything about a message looks off, call dispatch at (416) 566-4459, Monday to Friday, 8:00 to 18:00 ET, or email [email protected] before you act on it.
Eight documents, and where each one lives.
Some are on this site. Some come with the carrier packet. None are posted as public downloads.
Carrier packet
Company profile, registration certificate, tax forms and the carrier agreement, sent to a named contact at your company. Request the packet.
Credit application for shippers
For shippers and forwarders that want to pay on account rather than load by load. The form is in English only. Open the credit application.
Conditions of carriage
The terms that apply to every load we carry: liability, tender, delivery and payment. Read the conditions of carriage.
Accessorial and detention schedule
Free time, detention, layover, dry runs and the other accessorials, kept inside the conditions of carriage. See the schedule in the conditions.
Claims procedure
What to send us and how a claim is handled, set out in the conditions of carriage. See the claims procedure.
Certificate of insurance
Issued during onboarding and on request, naming your company as certificate holder where your setup requires it. Request a certificate through the packet form.
Tax forms for US payers
A W-8BEN-E for US brokers and shippers paying a Canadian carrier, provided in the packet with our banking details. Request the packet.
Bill of lading
We use the standard Ontario uniform bill of lading.
One packet for vendor setup.
The packet is what your compliance desk asks for before the first load: who we are and how to pay us. It goes by email to a named person at your company.
Ontario carrier, CVOR-registered. The registration certificate comes in the packet, not off this site.
Company facts are on About and higher on this page.
What the packet contains
- Company profile and business number
- Carrier registration certificate and abstract
- W-8BEN-E for US payers, and banking details for payment
- Conditions of carriage with the accessorial and detention schedule
- Carrier agreement for signature, and dispatch contacts
How to request the packet.
Request the packet
Use the form on the brokers and forwarders page, or email [email protected] with your company name and the contact who should receive it.
Sent to a named contact
Dispatch sends it by email, Monday to Friday, 8:00 to 18:00 ET.
The carrier packet.
It holds our legal name, registration certificate and business numbers.